Difference between revisions of "SciNet User Support"
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| + | === Support team === | ||
SciNet's [http://www.scinet.utoronto.ca/about/Personnel.htm support team of system administrators and technical analysts] can help you with wide range problems such as | SciNet's [http://www.scinet.utoronto.ca/about/Personnel.htm support team of system administrators and technical analysts] can help you with wide range problems such as | ||
* how to use SciNet's systems, | * how to use SciNet's systems, | ||
| Line 4: | Line 5: | ||
* how to parallize or optimize your code, | * how to parallize or optimize your code, | ||
* using and installing libraries. | * using and installing libraries. | ||
| − | If you have problems, questions, or requests, and you couldn't find the answer in this wiki, e-mail to: | + | |
| + | === How to request help === | ||
| + | If you have problems, questions, or requests, and you couldn't find the answer in this wiki, send an e-mail '''with all relevant information''' to: | ||
:[mailto:support@scinet.utoronto.ca <support@scinet.utoronto.ca>] | :[mailto:support@scinet.utoronto.ca <support@scinet.utoronto.ca>] | ||
| − | + | '''''For connection problems, include:''''' | |
| + | * Where you are connecting from, | ||
| + | * Where you are trying to connect to | ||
| + | * The type of computer you are connecting from | ||
| + | |||
| + | '''''For failed jobs, include:''''' | ||
| + | * What cluster you were using | ||
| + | * A description of what the run is supposed to do | ||
| + | * Job ID | ||
| + | * Error messages you got | ||
| + | * Full path to the job script | ||
| + | * Full path to your code | ||
| + | * Location of input/error files (please do not delete these!) | ||
| + | |||
| + | '''''For failed compilations, include:''''' | ||
| + | * What cluster you were using | ||
| + | * Full path to the code and Makefiles | ||
| + | * A description of what the code is supposed to do | ||
| + | * Error messages you got | ||
| − | + | '''''To make an appointment with one of our analysts:''''' | |
| − | * | + | * Use the same e-mail. |
| − | + | * There is no formal ticketing system. | |
| − | + | *Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team. | |
| − | |||
| − | * | ||
| − | |||
| − | * | ||
| − | |||
| − | |||
| − | |||
'''Note that your password should never, never, never be to sent to us, even if your question is about your account.''' | '''Note that your password should never, never, never be to sent to us, even if your question is about your account.''' | ||
Revision as of 12:09, 31 August 2010
Support team
SciNet's support team of system administrators and technical analysts can help you with wide range problems such as
- how to use SciNet's systems,
- how to set up your runs most efficiently,
- how to parallize or optimize your code,
- using and installing libraries.
How to request help
If you have problems, questions, or requests, and you couldn't find the answer in this wiki, send an e-mail with all relevant information to:
For connection problems, include:
- Where you are connecting from,
- Where you are trying to connect to
- The type of computer you are connecting from
For failed jobs, include:
- What cluster you were using
- A description of what the run is supposed to do
- Job ID
- Error messages you got
- Full path to the job script
- Full path to your code
- Location of input/error files (please do not delete these!)
For failed compilations, include:
- What cluster you were using
- Full path to the code and Makefiles
- A description of what the code is supposed to do
- Error messages you got
To make an appointment with one of our analysts:
- Use the same e-mail.
- There is no formal ticketing system.
- Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team.
Note that your password should never, never, never be to sent to us, even if your question is about your account.