Difference between revisions of "SciNet User Support"
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| − | SciNet | + | {| style="border-spacing: 8px; width:100%" |
| + | | valign="top" style="cellpadding:1em; padding:1em; border:2px solid; background-color:#f6f674; border-radius:5px"| | ||
| + | '''WARNING: SciNet is in the process of replacing this wiki with a new documentation site. For current information, please go to [https://docs.scinet.utoronto.ca https://docs.scinet.utoronto.ca]''' | ||
| + | |} | ||
| + | |||
| + | === Support team === | ||
| + | SciNet's [http://www.scinethpc.ca/staff support team of system administrators and technical analysts] can help you with wide range problems such as | ||
* how to use SciNet's systems, | * how to use SciNet's systems, | ||
* how to set up your runs most efficiently, | * how to set up your runs most efficiently, | ||
* how to parallize or optimize your code, | * how to parallize or optimize your code, | ||
* using and installing libraries. | * using and installing libraries. | ||
| − | If you have problems, questions, or requests, and you couldn't find the answer in this wiki, e-mail to: | + | SciNet support staff is located at [http://www.scinethpc.ca/2010/08/contact-us/ 256 McCaul St] on the St. George Campus of the University of Toronto. |
| + | |||
| + | === Courses === | ||
| + | SciNet organizes a number of types of classes for its users: | ||
| + | * Intro to SciNet (1 hour) | ||
| + | * SciNet User Group meetings including 30 minute TechTalks, every second Wednesday on the month at noon. | ||
| + | * Full day courses on e.g. parallel I/O, (parallel) programming, etc. | ||
| + | * 5 day course on parallel programming (openMP, MPI) | ||
| + | Read more on these on the [https://support.scinet.utoronto.ca/education Training and Education web site], where you can also register ("enroll"). | ||
| + | |||
| + | Many past lecture slide and some videos can be found on the [[Knowledge Base: Tutorials and Manuals]] page. | ||
| + | |||
| + | === How to request help === | ||
| + | If you have problems, questions, or requests, and you couldn't find the answer in this wiki, send an e-mail '''with all relevant information''' to: | ||
:[mailto:support@scinet.utoronto.ca <support@scinet.utoronto.ca>] | :[mailto:support@scinet.utoronto.ca <support@scinet.utoronto.ca>] | ||
| − | + | '''''For connection problems, include:''''' | |
| + | * Where you are connecting from, | ||
| + | * Where you are trying to connect to | ||
| + | * The type of computer you are connecting from | ||
| + | |||
| + | '''''For failed jobs, include:''''' | ||
| + | * What cluster you were using | ||
| + | * A description of what the run is supposed to do | ||
| + | * Job ID | ||
| + | * Error messages you got | ||
| + | * Full path to the job script | ||
| + | * Full path to your code | ||
| + | * Location of input/error files (please do not delete these!) | ||
| + | |||
| + | '''''For failed compilations, include:''''' | ||
| + | * What cluster you were using | ||
| + | * Full path to the code and Makefiles | ||
| + | * A description of what the code is supposed to do | ||
| + | * Error messages you got | ||
| − | + | '''''To make an appointment with one of our analysts:''''' | |
| − | + | * Use the same e-mail, [mailto:support@scinet.utoronto.ca <support@scinet.utoronto.ca>] | |
| − | + | * There is no formal ticketing system. | |
| − | + | *Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team. | |
| − | * | ||
| − | * | ||
| − | |||
| − | * | ||
| − | |||
| − | |||
| − | |||
'''Note that your password should never, never, never be to sent to us, even if your question is about your account.''' | '''Note that your password should never, never, never be to sent to us, even if your question is about your account.''' | ||
Latest revision as of 19:38, 31 August 2018
|
WARNING: SciNet is in the process of replacing this wiki with a new documentation site. For current information, please go to https://docs.scinet.utoronto.ca |
Support team
SciNet's support team of system administrators and technical analysts can help you with wide range problems such as
- how to use SciNet's systems,
- how to set up your runs most efficiently,
- how to parallize or optimize your code,
- using and installing libraries.
SciNet support staff is located at 256 McCaul St on the St. George Campus of the University of Toronto.
Courses
SciNet organizes a number of types of classes for its users:
- Intro to SciNet (1 hour)
- SciNet User Group meetings including 30 minute TechTalks, every second Wednesday on the month at noon.
- Full day courses on e.g. parallel I/O, (parallel) programming, etc.
- 5 day course on parallel programming (openMP, MPI)
Read more on these on the Training and Education web site, where you can also register ("enroll").
Many past lecture slide and some videos can be found on the Knowledge Base: Tutorials and Manuals page.
How to request help
If you have problems, questions, or requests, and you couldn't find the answer in this wiki, send an e-mail with all relevant information to:
For connection problems, include:
- Where you are connecting from,
- Where you are trying to connect to
- The type of computer you are connecting from
For failed jobs, include:
- What cluster you were using
- A description of what the run is supposed to do
- Job ID
- Error messages you got
- Full path to the job script
- Full path to your code
- Location of input/error files (please do not delete these!)
For failed compilations, include:
- What cluster you were using
- Full path to the code and Makefiles
- A description of what the code is supposed to do
- Error messages you got
To make an appointment with one of our analysts:
- Use the same e-mail, <support@scinet.utoronto.ca>
- There is no formal ticketing system.
- Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team.
Note that your password should never, never, never be to sent to us, even if your question is about your account.