SciNet User Support

If you have problems or questions about how to use the SciNet systems, and you couldn't find the answer in this wiki, e-mail to <support@scinet.utoronto.ca>

In your email, please include as much relevant information as possible, such as

• your username on SciNet
• the cluster that your question pertains to (GPC and TCS are the main ones; SciNet is not a cluster!),
• any relevant error messages
• the commands you typed before the errors occured
• if your problem is about connecting to SciNet, the type of computer you are connecting from.

Furthermore, if applicable, let us know

• the path to your code,
• the location of the job script,
• the directory from which it was submitted, and
• a description of what it is supposed to do.

Note that your password should never, never, never be to sent to us, even if your question is about your account.

Try to avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team!