SciNet User Support

If you have problems or questions about how to use the SciNet systems, and you couldn't find the answer in this wiki, e-mail to <support@scinet.utoronto.ca> . In your email, please include as much relevant information as possible, e.g.

• Username
• Cluster (GPC or TCS)
• Error messages
• Commands given before the error(s)
• For connection problems, the type of computer you are connecting from.

Furthermore, if applicable, let us know about the following:

• Path to your code
• Location of the job script
• Directory from which it was submitted
• and a description of what it is supposed to do.

Note that your password should never, never, never be to sent to us, even if your question is about your account.

Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team!