SciNet User Support
SciNet's team of system administrators and technical analysts can help you with wide range problems such as
- how to use SciNet's systems,
- how to set up your runs most efficiently,
- how to parallize or optimize your code,
- using and installing libraries.
If you have problems, questions, or requests, and you couldn't find the answer in this wiki, e-mail to:
You can you the same e-mail if you want to make an appointment with one of our analysts. There is no formal ticketing system. Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team.
Note: If your problem is with a specific code or job, please include as much relevant information as possible in your email, such as
- Username
- Cluster (GPC or TCS)
- Error messages
- Commands given before the error(s)
- For connection problems, the type of computer you are connecting from.
Furthermore, if applicable, let us know about the following:
- Path to your code
- Location of the job script
- Directory from which it was submitted
- and a description of what it is supposed to do.
Note that your password should never, never, never be to sent to us, even if your question is about your account.