SciNet User Support

Support team

SciNet's support team of system administrators and technical analysts can help you with wide range problems such as

• how to use SciNet's systems,
• how to set up your runs most efficiently,
• how to parallize or optimize your code,
• using and installing libraries.

How to request help

If you have problems, questions, or requests, and you couldn't find the answer in this wiki, send an e-mail with all relevant information to:

<support@scinet.utoronto.ca>

For connection problems, include:

• Where you are connecting from,
• Where you are trying to connect to
• The type of computer you are connecting from

For failed jobs, include:

• What cluster you were using
• A description of what the run is supposed to do
• Job ID
• Error messages you got
• Full path to the job script
• Full path to your code
• Location of input/error files (please do not delete these!)

For failed compilations, include:

• What cluster you were using
• Full path to the code and Makefiles
• A description of what the code is supposed to do
• Error messages you got

To make an appointment with one of our analysts:

• Use the same e-mail.
• There is no formal ticketing system.
• Avoid sending email only to specific individuals at SciNet. Your chances of a quick reply increase significantly if you email our team.

Note that your password should never, never, never be to sent to us, even if your question is about your account.